Refund policy

Return and Refund Policy

Thank you for shopping at chelo. As all our products are handmade with love and care, please read our policy carefully before purchasing.

All Sales Are Final Due to the handmade nature of our products (bags, makeup pouches, charms, and keychains),strictly we generally do not accept returns or exchanges for change-of-mind purchases.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery at cheloskurimoto11@gmail.com with:

Your order number
A photo of the damaged item

We will arrange a replacement or full refund at no cost to you.

Wrong Item Received If you received the wrong item, contact us within 7 days of delivery and we will send the correct item or issue a full refund.

Non-Returnable Items